All Enjoybot products are strictly tested by our quality inspector before delivery. If you have any questions after receiving the products, please contact us by email: service@enjoybot.com

Return Policy

Conditions for items that are eligible for return are:
The items have not been signed, and the express company can intercept the package.
Items not in these conditions will not be accepted.

If there are any manufacturing defects when the product is fresh out of package (not common), we are responsible for troubleshooting, and offering free repair service or sending replacement parts to fix issues, not including issues caused by any personal behaviors. For more details, check our WARRANTY POLICY.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase when applying for a return.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Note: Due to the new policy released by Paypal, if you would like to cancel your purchase, the handling fee is 5% of the total amount of the order.

Return shipping address:
Zhangbei Road, Longgang District, Shenzhen, Guangdong, China

Return Shipping cost
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs charged by your purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You may choose any carrier (UPS, FedEx, USPS, etc.), but we do require a method that supplies a tracking number.

CONTACT INFORMATION

Have questions about our return policy? Contact us today and we’ll be happy to help.
Email: service@enjoybot.com
Phone: +86 13380500864
Business Hour: UTC/GMT+08:00 Mon-Fri 10 am-6 pm(Holiday hours may differ)
Address: Zhangbei Road, Longgang District, Shenzhen, Guangdong, China

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