Welcome to our FAQ page! Here, you'll find answers to frequently asked questions about our products, services, or any other common inquiries. We aim to address any doubts you may have and provide assistance through this page. Below, you'll find answers to some commonly asked questions. If your question is not listed, please feel free to reach out to our customer support team, who will be more than happy to assist you. Thank you for choosing our products and services!
How many batteries can I connect in series and parallel?

For series connection, up to 48V can be connected in series (i.e. 4 for 12V, 2 for 24V, 1 for 48V)
For parallel connection, up to 10 batteries can be connected in parallel.

Can the Enjoybot battery be used as a cold cranking battery/ starter battery?

No, Enjoybot only offers deep cycle batteries, our battery is not designed for starting engines, it can not be used as a cranking battery due to the BMS setting.

Can your battery be connected in series and parallel with other brands of batteries?

Due to the different manufacturers of battery parts and accessories, we do not recommend connecting the battery in series and parallel with other brands, which will affect battery function and also affect your product warranty.

Even if it is the same brand, If the purchase interval is more than 4 months, it is also not recommended to connect. Because the energy decay between the cells is not consistent.

What are the functions of the built-in BMS system of the battery pack?

Overcharge Protection, Over-discharge Protection, Overload Protection, High/Low Temperature Protection, Short-circuit Protection, Battery Cell Balance.

How to choose the charger model?

We recommend purchasing a new LiFePO4 charger that is specifically designed for our batteries.
For 12V batteries, please use 14.6V LiFePO4 battery charger.
For 24V batteries, please use 29.2V LiFePO4 battery charger.
For 36V batteries, please use 43.8V LiFePO4 battery charger.
For 48V batteries, please use 58.4V LiFePO4 battery charger.

How long will it take to charge?

The charging time depends on the type and size of your charger.
For example, if the capacity of battery is 100 amps, your charger is 20 amps, and it will take 5 hours to reach 100%. If your charger is 15 amps and it will take 7 hours to reach 100%.

When is the best time to charge the battery?

We recommend charging the battery to 100% in time when 20% charge is left as this can help prolong its overall life.

How long before my order ships?

1. Orders will be processed within 1 business day.
2. In general, the order will be shipped within 1 business day after the payment is successful. If there is another condition, we will notify the customer by email.
3. The order won't be shipped on Saturday and Sunday, and orders placed on Saturday and Sunday will be shipped next Monday.

When will I receive my tracking number?

For stock orders, you will receive your order tracking number via email once your order has shipped. If it has not been received for more than 3 working days, please get in touch with our support team: service@enjoybot.com. NOTE: Please check your spam.

Can I cancel my order?

We accept order cancellations prior to product shipment or production.

Why is my order canceled?

If it is out of stock or other reasons for temporarily unable to deliver, we will contact you in time and will not cancel your order without authorization.
In the event that your order was suddenly cancelled, odds are that our fraud analysis marked your request as fraudulent. In this case, we will usually contact you in advance, please pay attention to the email.

What payment methods do you accept? Do you offer financing?

We accept debit or credit cards (Visa, MasterCard). We do accept PayPal as a payment method. The financing payment method is available in US.

What can I do if something goes wrong with my battery during the warranty period?

We believe that communication is the best way to solve any problems. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and / or videos so that we can diagnose the problem quickly.
Please feel free to contact our support division's email: service@enjoybot.com if you have any problems.

Do you have sales or offer discounts?

As a consumer-direct business, we make sure our products are priced competitively year-round, so you can be sure you're always getting the best deal on a high-quality LiFePO4 battery. To get the latest news on current sales or discounts, sign up for our newsletter at the bottom of our homepage. Promotions are also announced on our Instagram and Facebook pages, so be sure to follow us for all news updates.

Can I use multiple discount codes on a single order?

Discount codes don't stack. For example, if you wanna apply 10% off automatic discount, you can't also use a "free shipping" coupon code. Only one discount at a time can apply to a single order.

Why it shown "Unable to find a valid discount matching the code entered"?

The discount code doesn't exist or isn't currently active.

Why it shown "Your cart does not meet the requirements for the _DISCOUNT NAME_ discount code."?

The discount code does exist but doesn't apply to the products in your cart.

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