All Enjoybot products are strictly tested by our quality inspector before delivery. If you have any questions after receiving the products, please contact us by email: service@enjoybot.com

Return Policy

Conditions for items that are eligible for return are:
The items have not been signed, and the express company can intercept the package.
Items not in these conditions will not be accepted.

If there are any manufacturing defects when the product is fresh out of package (not common), we are responsible for troubleshooting, and offering free repair service or sending replacement parts to fix issues, not including issues caused by any personal behaviors. For more details, check our WARRANTY POLICY.

Warranty Policy

All lithium iron phosphate battery come with a 10 years conditional warranty covering defects in materials and workmanship starting from the date of purchase.

  1. Within 90 days from the date of purchase, if our products have quality problems and cannot work normally, we can provide refund services.
  2. More than 90 days from the date of purchase, and within 3 years, If our product fails to work normally, the consumer need assist us in completing all the battery testing, when we both parties confirm that the product has quality problems, we will send the new product to the consumer for free.
  3. More than 3 years from the date of purchase, and within 10 years, we provide free after-sales service and maintenance services.
  4. If you encounter any problems when using the product, please feel free to contact us through the customer service email (service@enjoybot.com), we will provide 24-hour customer service.
  5. Please read the product manual carefully before installing and using the product. If the consumer fails to install, use and maintain the product correctly in accordance with the requirements of the instruction manual, which causes serious quality problems in the product, it is not covered by the warranty.

We must ascertain whether the product has gone faulty due to defects in materials/workmanship or misuse/neglect.

Any and all damage caused by depletion of consumable parts, abuse, accident, modifications, unauthorized repairs, neglect, water damage, or any other issue not caused by defects in materials and workmanship is not covered under the warranty.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase when applying for a return.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Note: Due to the new policy released by our Payment Channel, if you would like to cancel your purchase, the handling fee is 6% of the total amount of the order. Please note that the cancelation handling fee is needed for all purchase orders, including those orders that have not been shipped out.

Return shipping address:
Zhangbei Road, Longgang District, Shenzhen, Guangdong, China

Return Shipping cost
If the express company fail to intercept the package, or you do not reject the parcel when it deliver, you will be responsible for paying for your own shipping costs for returning your item.
Shipping costs charged by your purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You may choose any carrier (UPS, FedEx, USPS, etc.), but we do require a method that supplies a tracking number.

CONTACT INFORMATION

Have questions about our return policy? Contact us today and we’ll be happy to help.
Email: service@enjoybot.com
Phone: +86 13380500864
WhatsApp: +86 13430380450

Business Hour: UTC/GMT+08:00 Mon-Fri 10 am-6 pm(Holiday hours may differ)
Address: Zhangbei Road, Longgang District, Shenzhen, Guangdong, China

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